Returns

**Returns Policy**

At [Your Business Name], we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Below is our detailed returns policy:

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### **1. Eligibility for Returns**
- Items must be returned within [X days, e.g., "30 days"] of the delivery date.
- Products must be unused, in their original condition, and in the original packaging with all tags and labels attached.
- Proof of purchase (e.g., order number or receipt) is required for all returns.

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### **2. Non-Returnable Items**
The following items are not eligible for return unless they are defective or damaged:
- [List non-returnable items, e.g., "Personalized or custom-made products, perishable goods, downloadable software, etc."]

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### **3. How to Initiate a Return**
To start a return, follow these steps:
1. Contact our customer service team at [email address] or [phone number] to request a Return Authorization (RA) number.
2. Pack the item securely in its original packaging, including all accessories and documentation.
3. Include the RA number on the outside of the package.
4. Ship the item to the address provided by our team.

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### **4. Return Shipping Costs**
- Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item sent by us.
- We recommend using a trackable shipping method, as we are not responsible for lost or undelivered return packages.

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### **5. Refunds**
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within [X business days, e.g., "5-7 business days"] and credited to your original payment method.
- Shipping costs are non-refundable unless the return is due to our error.

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### **6. Exchanges**
- If you would like to exchange an item for a different size, color, or product, please contact us at [email address] or [phone number].
- Exchanges are subject to product availability.
- Customers are responsible for shipping costs for exchanges unless the item is defective or incorrect due to our error.

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### **7. Damaged or Defective Items**
If you receive a damaged or defective item, please contact us immediately at [email address] or [phone number]. We will provide instructions for returning the item and will cover the cost of return shipping. Once we receive the item, we will send a replacement or issue a full refund.

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### **8. Late or Missing Refunds**
If you haven’t received your refund within the expected timeframe, please:
1. Check your bank account or payment method again.
2. Contact your credit card company or payment provider, as it may take additional time for the refund to process.
3. If the issue persists, contact us at [email address] or [phone number].

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### **9. Contact Us**
If you have any questions about our returns policy, please reach out to us at:
- Email: [email address]
- Phone: [phone number]
- Address: [physical address, if applicable]

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Thank you for shopping with [Your Business Name]. We value your satisfaction and are committed to providing a seamless returns experience.

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*Note: This returns policy is subject to change without prior notice. Please check back regularly for updates.*